Your Privacy Matters

At Texvo, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data.

Information We Collect

• Personal Identification Information: This includes your name, email address, phone number, and other details you provide when you use our services or contact us.

• Usage Data: We collect information on how our services are accessed and used. This data may include details like your computer's Internet Protocol (IP) address, browser type, browser version, the pages you visit on our website, and the time and date of your visit.

• Cookies and Tracking: We use cookies and similar tracking technologies to monitor activity on our site and store certain information.

Nature of Business and Services

Texvo is a professional IT services provider. Our services are delivered digitally and do not involve physical goods or shipping. We specialize in:

• Software and Web Development
• Cloud Services
• IT Consulting
• Technical Education
• Digital Solutions

Service Delivery Information

Our deliverables are provided through digital means including:

• Secure file transfers
• Cloud platform deployments
• Remote system installations
• Virtual training sessions

Payment and Transaction Data

• Payment Processing: We collect and process payment information through secure third-party payment processors.

• International Transactions: For international clients, we accept payments in various currencies through direct bank transfers or approved payment platforms.

• Data Security: All payment-related data is encrypted and processed according to international security standards.

How We Use Your Information

• To provide and maintain our services.

• To notify you about changes to our services.

• To provide customer support.

• To gather analysis or valuable information so that we can improve our services.

• To monitor the usage of our services.

• To detect, prevent, and address technical issues.

Security of Your Data

Your data security is important to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Payment Terms & Methods

• Payment Structure:

  • 50% upfront payment to initiate the project
  • 50% after project proof submission and before final file delivery

• International Payments: We accept payments from international clients through:

  • Direct bank transfers
  • Third-party payment applications

• Currency: We accept payments in all major international currencies. The exchange rate will be determined at the time of invoice generation.

• Project Delivery: Final project files will be delivered only after complete payment settlement.

Refund Policy

• Eligibility for Refund: Refunds are applicable only in cases where:

  • We fail to deliver the agreed project requirements
  • Client is not satisfied with the delivered work (subject to terms and conditions)

• Refund Exclusions: The following charges will be deducted from the refund amount:

  • Currency exchange fees
  • Payment platform processing fees
  • Bank transfer charges

• Processing Time: Refund requests will be processed within 7-14 business days after approval.

Your Data Protection Rights

• Access: You have the right to request copies of your personal data.

• Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• Erasure: You have the right to request that we erase your personal data under certain conditions.

• Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

• Object to Processing: You have the right to object to our processing of your personal data under certain conditions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes become effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@texvo.co.in